Privacy
Your catalog remains your business.
HyveLabs operates Tessaire for business customers. This notice explains what information the service handles, why it is needed, and the choices available to account holders and customer organizations.
In brief
We process account and catalog information to provide Tessaire. We do not sell personal data, and the public site uses no third-party advertising trackers.
Last updated 7 August 2026
Who this notice covers
This notice applies to Tessaire workspace users, people who contact Support@tessaire.net, and visitors to the Tessaire public site. Customer organizations remain responsible for the product and catalog information they choose to place in their workspace.
When Tessaire processes tenant catalog data on a customer’s behalf, that customer determines the business purpose for the data and Tessaire operates the service that stores, reviews, and prepares it.
Information we process
We limit collection to information needed to operate, secure, and support the service.
- Account information: username, email address, role, password hashes, recovery-code hashes, and protected multi-factor authentication records.
- Customer catalog information: product and variant records, descriptions, attributes, assets, source references, quality findings, review decisions, and prepared outputs.
- Service records: session, audit, usage, error, and diagnostic events needed to protect the workspace and investigate support issues.
- Correspondence: information a person chooses to include in a demo, support, data, or security request.
How we use information
We use this information to authenticate users, provide tenant workspaces, preserve product lineage, run quality and enrichment workflows, support customers, maintain security, and meet our contractual obligations.
We do not sell personal data. We do not use customer catalog data for third-party advertising.
AI-assisted enrichment
When AI enrichment is enabled for a workspace, relevant product data may be processed by an AI provider under contract to produce suggestions. Provider identity and run details remain part of the governed workflow.
Suggestions do not become approved catalog truth automatically. A customer team member reviews and decides what moves forward.
Hosting and service providers
The Tessaire production service is hosted on Google Cloud in the me-central1 region. We use service providers only where needed to host, secure, support, or deliver contracted product functions.
A provider receives only the information needed for its role and is subject to the applicable service and data-protection terms.
Retention and deletion
Customer account and catalog information is retained for the duration of the customer agreement so the workspace can operate and its decisions remain auditable.
A customer may request deletion through Support@tessaire.net. We will coordinate the request with the authorized workspace owner and retain only what is required for security, legal, or contractual obligations.
Questions and data requests
Contact Support@tessaire.net to ask what information Tessaire holds about you, request a correction or deletion, or raise a privacy concern. We will verify the requester and the relevant customer authority before changing workspace records.
This notice describes our current practices. It does not claim certification or compliance under a law that has not been expressly agreed with a customer.
Questions
Ask for a clear answer.
One staffed address handles policy, accessibility, data, and security questions. Choose a specific subject so it reaches the right review.